Trips Privacy Policy

At Trips Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we at Trips Casino collect, use, store, and safeguard your information when you visit our website, register an account, or use our services. By accessing Trips Casino, you agree to the practices described below.

Who We Are

Trips Casino is operated by Novatrix SRL, registered under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence issued by the Tobique Gaming Commission, licence No. 0000002. We serve players in the United Kingdom, Canada, Germany, Norway, and Italy, and our platform is available in English, French, German, Norwegian, and Italian.

Information We Collect

When you create an account or use our services, Our Trips platform gathers various categories of personal data necessary to provide our games and comply with regulatory obligations.

• We collect identity details such as your full name, date of birth, and government-issued identification for age and identity verification.
• We gather contact information including your email address, phone number, and postal address.
• We record financial information such as payment method details used for deposits and withdrawals through Visa, Mastercard, Skrill, Neteller, Bank Transfer, ecoPayz, and crypto processing.
• We track your gaming activity, including games played, deposits, withdrawals, bonus usage, and Gpoints loyalty program progress.
• We log technical data such as IP address, device type, browser, and session information for security and fraud prevention.

How We Use Your Data

Here at Trips Casino, we use your personal data for legitimate business purposes connected to operating our casino and complying with our licence conditions.

• We verify your identity and age before allowing deposits, withdrawals, or bonus claims such as the Welcome offer or Wheel of Fortune promotions.
• We process your transactions and manage your account balance, including Minimum Deposit and Withdrawal limits.
• We personalise promotional offers, including our Weekend Promo, Tuesday Reload, and VIP Cashback programmes.
• We monitor activity to detect fraud, money laundering, and underage gambling.
• We send service communications, including updates about your account, bonuses, and support requests.

Legal Basis for Processing

Our Trips Casino relies on several legal grounds to process your information, depending on your jurisdiction. We process data based on your consent, the necessity to perform our contract with you, our legitimate business interests, and our obligation to comply with anti-money laundering and licensing regulations.

Sharing Your Information

We do not sell your personal data to third parties. However, we at Trips Casino may share information with trusted partners to operate our services effectively.

• We share data with payment processors to facilitate deposits and withdrawals via methods such as MuchBetter, Jetonbank, and Pay4Fun.
• We share information with game providers, including NetEnt, Pragmatic Play, and Evolution Gaming, where necessary to deliver gameplay.
• We disclose data to regulatory authorities, including the Tobique Gaming Commission, when legally required.
• We may share information with fraud prevention and identity verification services.

Cookies and Tracking Technologies

At Trips Casino, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory and tax obligations. Once retention is no longer required, Trips Casino securely deletes or anonymises your information.

Data Security

We at Trips Casino implement industry-standard technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access controls for our staff.

Your Rights

Depending on your location, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You may request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You may request deletion of your data, subject to legal retention requirements.
• You may object to or restrict certain processing activities.
• You may withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team at tripssupport@Trips Casino.com. We offer live chat and e-mail support, available 24/7, to assist you with privacy-related requests.

International Data Transfers

Since Trips Casino serves players across multiple countries, your data may be transferred and processed outside your country of residence. We ensure that appropriate safeguards are in place to protect your information during such transfers.

Responsible Gambling and Data Protection

We at Trips Casino use certain data to support responsible gambling measures, including monitoring deposit patterns and identifying signs of problem gambling. This information helps us offer tools such as deposit limits and self-exclusion options.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. Trips Casino does not knowingly collect data from minors, and we take verification steps to prevent underage access.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of Trips Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our team at tripssupport@Trips Casino.com. We are here to help you understand how your information is protected while you enjoy our games.